Fayetteville, ARK – The Fayetteville Police Department (FPD) has introduced a new feature to its emergency response system that will allow dispatchers to receive live video from 911 callers, a move aimed at improving the efficiency and accuracy of responses during emergencies.
The new system, called the RapidVideo System, was announced on December 19 and is described by FPD as an “enhancement” to its existing emergency operations. The feature will enable dispatchers to request and view live, real-time video from callers at the scene of an emergency. While the video is one-way—meaning dispatchers can see what the caller is witnessing—the caller will not be able to view the dispatch center.
Callers must grant permission before the video feed begins. Once the call is concluded, dispatchers will no longer have access to the video, ensuring privacy. Importantly, the dispatchers will only have access to the video feed, and will not be able to view other applications or personal data on the caller’s phone.
The introduction of live video is expected to significantly enhance the way dispatchers assess and respond to emergencies. According to FPD, receiving real-time visual information allows dispatchers to make faster and more informed decisions, especially in situations where callers may be unable to provide clear or accurate location details. The live video feed can help identify the severity of incidents, assess suspect descriptions, and pinpoint exact locations, which is particularly valuable when callers are lost or disoriented.
“Live video enables dispatchers to receive real-time updates that enhance the information gathered during the call,” said FPD in a press release. “This could include anything from providing accurate location details when callers are unsure, to helping dispatchers assess the seriousness of an incident more effectively.”
Additionally, this feature allows for quicker prioritization of calls. If necessary, dispatchers can use the video to request additional medical or fire units, potentially reducing response times and improving outcomes.
Another key feature of the new system is its ability to request live video from any cellphone during an active call. This means that even if someone other than the original 911 caller is in a position to provide crucial visual information, dispatchers can request video to further assess the situation.
“This could be particularly helpful in scenarios where someone is unable to communicate their exact location,” FPD explained. “It also opens up new avenues for dispatchers to gather information from witnesses or bystanders who might be in the vicinity of an emergency.”
The Fayetteville Police Department is positioning this new system as a step forward in its ongoing efforts to use technology for improved public safety. By incorporating live video into its 911 response process, FPD is embracing a more modern approach to emergency management, aiming to reduce response times, increase situational awareness, and ultimately enhance community safety.
“By integrating live video into our 911 system, we continue to innovate and improve the way we serve our community,” said an FPD spokesperson. “This is an important step in ensuring a safer environment for our residents and more efficient emergency responses.”
The RapidVideo System is part of a broader trend in law enforcement and emergency services to adopt cutting-edge technologies that support real-time data collection and decision-making, with the ultimate goal of delivering faster and more effective help during critical situations.